Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, and in its original sealed packaging. You’ll also need the receipt or proof of purchase (your order number is sufficient).

To start a return, contact us at support@warpatches.co. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs are paid by the customer. Items sent back to us without first requesting a return will not be accepted.

90-Day Guarantee (opened product)

Separately from standard returns, your first purchase is covered by our 90-day guarantee: it applies to first-time customers only, once per customer, on one (1) opened pouch, and requires daily use as directed for at least 30 consecutive days. For multi-month supplies, all additional pouches must be returned unopened and unused to qualify. Guarantee claims are subject to review and approval.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item — include a photo and we will make it right with a free replacement.

Exceptions / non-returnable items

Opened or partially used pouches are not eligible for standard returns (see the 90-Day Guarantee above for the one exception). We cannot accept returns on sale items, free or promotional items, or gift cards. Subscription renewal orders that have already been processed or shipped are not refundable — you can skip, delay, or cancel your subscription anytime at least 48 hours before the next billing date.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unopened, unused, and in its original sealed packaging. Please note: for hygiene reasons, sealed transdermal products that have been unsealed after delivery are exempt from the right of withdrawal.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at support@warpatches.co.